At Tokout, we are committed to providing reliable worldwide shipping services for all our customers. This comprehensive guide explains everything you need to know about receiving your order.

Order Processing & Shipping

Processing Time

• Orders within the USA are processed and shipped same day if after 5 PM PST*
• All other orders are processed within 2-3 business days
• You will receive an order confirmation email immediately after placing your order
• A shipping confirmation email with tracking information will be sent once your order ships

Standard Shipping Times

We offer worldwide shipping with the following estimated delivery times:

• United States: 5-8 business days
• Canada: 7-16 business days
• United Kingdom: 8-16 business days
• Australia: 10-15 business days
• Germany: 8-14 business days
• Other International Destinations: 8-16 business days

Please note: Business days are Monday through Friday, excluding holidays.

Tracking Your Order

How to Track

1. You'll receive a tracking number via email once your order ships
2. Click the tracking link in your email or copy your tracking number
3. Visit our order tracking page to monitor your package
4. Contact our customer service if you haven't received tracking information within 4 business days of your order

Shipping Delays & Updates

Order Delay Policy

If your order experiences a delay beyond our estimated delivery window:

• We will proactively notify you via email before the estimated delivery window ends
  
• Our customer service team will actively track your package and investigate any issues
• We may offer compensation for significant delays, assessed on a case-by-case basis

What To Do If Your Order Is Delayed

1. Check your tracking number for the most recent status
2. Review your email for any updates from our team
3. Allow a few extra business days, as packages sometimes arrive shortly after the estimated window
4. Contact our customer service if you haven't received any updates about your delayed order

We understand delays can be frustrating, and we're committed to:

• Keeping you informed about your order status
• Providing regular updates throughout any delay
• Offering appropriate solutions if significant delays occur
• Working to resolve any issues as quickly as possible

Package Safety & Delivery

Lost or Damaged Packages

• All orders are fully insured until delivery
• If your package is lost or damaged during transit, please contact us within 48 hours
• Provide photos of any damaged packages or products for our claims process
• We'll work with our shipping partners to resolve any delivery issues promptly

Address Accuracy

• Please ensure your shipping address is complete and accurate
• We cannot modify addresses once an order has shipped
• Orders returned due to incorrect addresses may incur re-shipping fees

Missing Packages

If your tracking shows "Delivered" but you haven't received your package:

1. Check all possible delivery locations at your address
2. Wait 24 hours as packages sometimes appear the next day
3. Contact your local post office with your tracking number
4. If still missing, contact our customer service within 48 hours

Customs & Import Duties

• Your order may be subject to customs fees, import duties, or taxes
• These charges are the responsibility of the recipient
• Charges vary by country and are not included in our shipping costs
• Please check with your local customs office for potential charges

General Shipping Delays

Delays may occur due to:

• Customs clearance
• Weather conditions
• Holiday seasons
• Local delivery service disruptions
• High-volume shopping periods

Contact Us

Need help with your shipment? Our customer service team is here to assist:

• Email: help@tokout.com
• Response Time: Within 24 hours
• Business Hours: Monday - Friday, 9 AM - 5 PM EST